Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- With original packaging
- With all accessories (charging cables, straps) included
- Not damaged due to misuse
You will also need your receipt or proof of purchase.
How to Start a Return
To start a return, email us at: 📧 support@zoratale.com
If your return is approved, we will send you clear instructions on how and where to ship your item.
Please do not send your item back without requesting a return first — unsolicited returns will not be accepted.
For any return-related questions, you can always reach us at support@zoratale.com.
Damages & Issues
Please inspect your order as soon as it arrives.
If your FlowFoot device is:
- Damaged during shipping
- Defective or not functioning
- Incorrect item
- Missing parts (charging cable, strap, etc.)
Contact us immediately, and we will review the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Devices damaged due to misuse or improper handling
- Items without original packaging or accessories
- Products showing signs of wear beyond testing
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before shipping it back.
Exchanges
The fastest way to get a replacement is:
- Return your current item (if eligible)
- Once approved, place a new order for the replacement
This ensures you receive the correct item without delays.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.
The same conditions apply: the item must be unused, in original packaging with all accessories and proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved:
- Your refund will be issued to your original payment method
- Processing may take up to 10 business days, depending on your bank
If it has been more than 15 business days since approval and you haven't received your refund, contact us at support@zoratale.com.
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