Shipping Policy
Shipping Information
Thank you for shopping with Zoratale. Below you’ll find important information regarding our shipping process and timelines.
Processing Time
All orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.
Shipping Time
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Estimated delivery time: 7-10 business days
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Delivery times are estimates and may vary depending on location, carrier delays, weather conditions, customs processing, or other factors outside our control.
Shipping Locations
We currently ship to:
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United States
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Select international destinations
If we are unable to ship to your location, you will be notified at checkout or contacted after placing your order.
Shipping Carriers
Orders are shipped using trusted third-party carriers. Once your order has been handed over to the carrier, delivery is outside of our direct control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 24–48 hours for tracking details to update.
Shipping Delays
While we strive to meet our estimated delivery times, delays may occasionally occur due to:
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Carrier delays
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High order volumes
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Customs clearance (for international orders)
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Events beyond our control
Zoratale is not responsible for delays once the order has been shipped.
Incorrect Address / Undeliverable Packages
Please ensure your shipping address is entered correctly at checkout.
Zoratale is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us immediately at:
We will work with the carrier to investigate and assist you.
Contact Us
If you have any questions about shipping, please reach out to us at:
Zoratale
📧 support@zoratale.com
📍 5830 East 2nd Street Ste 7000, Casper, WY 82609, USA